FAQ - Frequently Asked Questions
How does the whole order process work?
- After students add items to their cart on the website, parents/guardians will need to assist students in the checkout process (Make sure you don't peek!)
- When you checkout, it is important to fill out ALL requested customer and shipping information.
- All gift items will be sent DIRECTLY TO YOUR HOME ADDRESS.
- If you order from this site as part of a holiday shop, the school is NOT responsible for distributing the items to the student or family. This is why it is important to provide accurate shipping information in the checkout process. If you have any questions or concerns, don't hesitate to contact us.
Q: Do you offer gift wrapping?
We will be sending some gift bags based upon the amount of items purchased.
Q: What is your Refund Policy?
We are dedicated to ensuring that all of your items arrive in excellent condition. If items arrive damaged or the wrong order item is sent, please email email@example.com or call 407-951-5522 so we may assist you. Depending on the item, you may be eligible for a replacement or refund issued to your original form of payment.
Q: How does this benefit my school?
Your school will receive 10% profit from every item sold if they are currently signed with our company for a 2021 holiday shop. This is what makes Wonderland Gift Shoppes such a great fundraising option for schools AND individual shoppers!